About Us
The journey really did start in a “Garage”
VDA & VAR Assist was established in 2026 by Richard and Lauren McArthur, with a combined industry experience of over 55 years in the accident repair industry, their careers being shaped and developed, whilst gaining invaluable expertise. Both share a passion for customer care and the overall customer journey. Their desire and drive combines delivering financial results with following processes that make the experience enjoyable for everyone involved.
Richard
Hi, I’m Richard; founder of VDA & VAR Assist, my journey in the Motor Trade started thanks to my Father, as I was born in my father’s business, a small fuel and service station in Stone, Stafford. I wanted to use my previous experience within the accident repair industry to create something unique, a personal touch delivering a service to meet my clients and customer's needs, virtual support. VDA & Vehicle Accident Repair Assistants…VDA & VAR Assist.
Life and travels went from the Midlands to the North, then South, ending up in a small village east of Thatcham, and as a teenager having to spend two weeks of the summer holidays working with Dad… Progressing from an Apprentice Panel Beater to a Bodyshop GM, values and principles shaping my career… As Bodyshop Manager at just twenty-eight, fortune and hard work presented such opportunities over the years, representing a unique customer database for companies with teams enthusiastic about providing the service expected from our brand approvals, McLaren, Lotus, Porsche, JLR, BMW and so many more… Outside of work, I enjoy walking and taking in the breathtaking scenery in the Southwest, and of course spending time with the family at the odd party. I am proud to have represented the BMW Approved Accident Repair Network as a Bodyshop GM/VDA for 25 years, being recognised as a top ten performer during this time, with the highlight of receiving the ABP BMW Bodyshop of the Year Award in 2022, this was truly an honour.
Lauren
Hi, I'm Lauren, co-founder of VDA & VAR Assist. My journey in the motor trade began with summer work experience, inspired by my father, and continued to support throughout my College and University years, working for free…With experience as a Customer Experience Manager, a Workshop Controller and Assistant Manager in a main dealer Bodyshop environment, I'm now focused on building my own business that delivers a personalised luxury service.
With over 16 Years customer service, still assisting Richard, if not the boss, I have progressed and now capable of walking into any Bodyshop business, covering roles from a Customer Experience Manager, to Workshop Control, or Assistant Manager, offering a service and support, quickly adapting to company process and systems, either leading from the front with my passion for customer care and teamwork, or just being a vital part of the team in my area of expertise. A truly resolute professional. And, I am pleased to say, I now get paid… Outside of work, I enjoy the life and pace in the Southwest, spending most of my time exploring, taking up the benefits as a National Trust Member. I am proud to have received esteemed recognition from the University of Kent for my active participation and contributions throughout my degree. Furthermore, in my career, I have been honoured to be recognised as the Colleague of the Year 2024.
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Contact Us: 07340 752956
VDA & VAR Assist Ltd, Suite 9 Swallow Court, Tiverton, Devon EX16 7EJ
Company Number: 16942969
VAT Number: TBC